Return & Refund Policy

Business Name: EasyBuzz – Kids Fashion Store
Website: https://easybuzz.store/
Email: contact@easybuzz.store
Effective Date: 20 October 2026

1. Introduction

Welcome to EasyBuzz – Kids Fashion Store.

At EasyBuzz, customer satisfaction is important to us. We aim to provide high-quality kids' clothing, baby wear, and fashion accessories at affordable prices.

We understand that customers may occasionally need to return or exchange products due to sizing issues, damaged items, incorrect deliveries, or other concerns.

This Return & Refund Policy explains the conditions, procedures, and timelines for returns, exchanges, and refunds for products purchased through our website.

This policy applies to purchases made through https://easybuzz.store/.

2. Return Eligibility

Customers may request a return within 7 calendar days from the date of delivery, subject to the conditions outlined below.

To qualify for a standard return:

• The product must be unused and unworn, except for a reasonable fitting check.

• The product must be unwashed and in its original condition.

• Original product tags and labels should remain attached.

• Original packaging should be retained where reasonably possible.

• Proof of purchase or an order number must be provided.

• The return request must be submitted within the applicable return period.

Returned products may be inspected before a refund or exchange is approved.

These conditions apply to standard change-of-mind and size-related returns and do not limit remedies available under applicable consumer protection laws for defective, damaged, incorrectly supplied, or misdescribed goods.

3. Non-Returnable Products

For hygiene and safety reasons, certain products may not qualify for standard change-of-mind returns.

These may include:

• Innerwear and underwear.

• Socks and other hygiene-sensitive products.

• Customized or personalized clothing.

• Products that have been used, washed, or materially altered.

• Products returned without essential parts or accessories.

• Items specifically identified as final sale or non-returnable before purchase.

Non-returnable restrictions do not remove customers' legal rights regarding defective products, incorrect deliveries, or products that do not match their descriptions.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us at contact@easybuzz.store as soon as possible.

For faster assistance, we recommend reporting the issue within 48 hours of delivery.

Please provide:

• Order number.

• Customer name.

• Description of the issue.

• Clear photographs of the product and packaging, where available.

Our support team will review your request and provide appropriate assistance.

Depending on the circumstances, a replacement, exchange, return, or refund may be offered.

The recommended 48-hour reporting period does not remove statutory remedies available after that period.

5. Size Exchanges

We understand that choosing the correct size for children's clothing can sometimes be difficult.

Customers may request a size exchange within 7 calendar days of delivery, subject to product condition and stock availability.

Size exchanges are subject to the following conditions:

• The original item must meet standard return conditions.

• The requested replacement size must be available.

• Any price difference must be resolved before the exchange is completed.

• Applicable exchange delivery charges will be communicated before the customer confirms the request.

If the requested size is unavailable, we may offer an alternative size, another eligible product, or a refund under the applicable terms.

6. How to Request a Return

To initiate a return, please follow these steps.

Step 1: Contact Customer Support

Email contact@easybuzz.store with your order number and the reason for the return.

Step 2: Request Review

Our customer support team will review the request and confirm the next steps.

Step 3: Return Instructions

If the request is eligible, we will share the applicable return instructions and return address or pickup details.

Step 4: Return the Product

Pack the item securely with its tags and included accessories.

Step 5: Product Inspection

After the returned product is received, we will inspect it and assess the refund or exchange request.

Step 6: Refund or Exchange

If approved, the applicable refund or exchange will be processed.

Customers should not send products to an address without receiving return instructions from EasyBuzz.

7. Refund Policy

Eligible refunds will normally be processed after the returned product has been received and inspected.

For approved refunds, EasyBuzz aims to initiate the refund within 5–7 business days after approval.

Refunds will generally be processed to the original payment method.

Depending on the bank, card issuer, or payment service provider, additional time may be required for the refunded amount to appear in the customer's account.

Where a refund is legally due, any applicable statutory timelines and requirements will take precedence.

8. Refund Amount

For standard returns, the approved refund amount will generally cover the price paid for the eligible returned product.

Original delivery charges may not be refundable for ordinary change-of-mind returns where permitted by law and disclosed before purchase.

If a return is required because the product was defective, damaged, incorrectly supplied, or otherwise did not conform to the order, appropriate delivery-charge refunds or remedies will be provided as required by law.

Any applicable deductions will be communicated to the customer.

9. Return Shipping Charges

Return shipping charges depend on the reason for the return.

For damaged, defective, or incorrect products:

EasyBuzz will arrange an appropriate return solution without imposing return costs on the customer where required under applicable law.

For standard size-related or change-of-mind returns:

Return shipping charges may apply. Any such charges will be communicated before the return is confirmed.

Customers should follow the provided return instructions to avoid unnecessary shipping issues.

10. Order Cancellation

Customers who wish to cancel an order should contact contact@easybuzz.store as soon as possible.

Orders that have not yet been shipped may be eligible for cancellation.

Once an order has been dispatched, cancellation may not be possible before delivery. Customers may then request a return where eligible.

If an eligible prepaid order is cancelled, the refund will be processed through the applicable payment method.

11. Missing Items and Incomplete Orders

If your order arrives with missing items or accessories, please contact our customer support team.

Provide your order number, details of the missing products, and any relevant photographs.

After verification, we will arrange an appropriate resolution, which may include shipment of the missing item or an eligible refund.

12. Refund Delays

If your refund has been approved but you have not received it within the expected timeframe, please:

• Check your bank account or original payment method.

• Contact your bank or payment service provider for any pending credit.

• Contact EasyBuzz at contact@easybuzz.store with your order and refund details.

Our support team will assist you in checking the transaction status.

13. Product Color and Size Variations

Product colors may appear slightly different due to lighting, photography, or device display settings.

Customers should carefully review product descriptions and size charts before placing an order.

Minor variations that are clearly disclosed or reasonably expected may not automatically qualify as product defects.

However, materially incorrect colors, sizes, specifications, or descriptions may qualify for appropriate remedies under applicable law.

14. Exchanges Subject to Availability

All product exchanges depend on the availability of the requested size, style, or color.

If the replacement item is unavailable, EasyBuzz will inform the customer and discuss an appropriate alternative or refund.

We will not substitute a different product without the customer's agreement.

15. Customer Responsibilities

Customers requesting standard returns are expected to:

• Provide correct order information.

• Submit return requests within the applicable period.

• Handle products carefully during fitting and inspection.

• Package return items securely.

• Follow reasonable return instructions.

EasyBuzz reserves the right to investigate suspected fraudulent return claims while respecting applicable consumer rights.

16. Changes to This Policy

EasyBuzz may update this Return & Refund Policy to reflect changes in our operations, customer service procedures, or legal requirements.

The latest version will be published on our website with an updated effective date.

Changes to the policy will not remove rights already acquired under applicable law or the terms governing an accepted purchase.

17. Contact Information

For returns, exchanges, refunds, cancellations, and other order-related concerns, please contact us.

Business Name: EasyBuzz – Kids Fashion Store

Website: https://easybuzz.store/

Email: contact@easybuzz.store

Our customer support team will review your request and assist you with the available resolution options.

Thank you for shopping with EasyBuzz!

We are committed to making your children's fashion shopping experience convenient, reliable, and enjoyab